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Collaborative Design in Government - The importance of engaging stakeholders

Tania Lang - Principal and Trainer
September 28 2017

Anyone working in or for government in the digital space should be aware of the wide range of standards, guidelines and methods such as Australia’s Digital Service Standard, UK’s Digital Service Standard and USA’s usability.gov and Web design standards. These standards and frameworks provide excellent resources for providing customer centric websites and systems. One of the common themes across these standards is the importance of having a multidisciplinary team including product managers, business analysts, user researchers, designers and technical roles. However, little is mentioned in these standards about how these multidisciplinary teams should actually work together.  Having worked in or for government and many large organisations over 17 years I have learnt hard way about the importance of engaging stakeholders. In this article, I want to outline some of the methods we typically use to take stakeholders on the journey. This article is relevant for anyone working in large organisations as well as in or for government.

Categories: UX Training,Tools & methods,Usability testing,User research

Moderating usability test sessions: Are you Darth Vader or C-3PO?

Miranda Wee and Tania Lang
August 23 2017

Helping participants’ complete tasks; tipping them off that they have made a mistake; giving them too much freedom or leading participants; these are all things inexperienced test moderators might find themselves doing when moderating a test session. This article explores some of the common mistakes and why they’re damaging to the test outcomes presented through 5 Star Wars archetypes. Learn how to be a good test moderator and how to avoid being one of these 5 archetypes.

Categories: Usability testing,User centred design,Tools & methods

Remote Usability Testing - A Christmas ghost story

David Humphreys
December 01 2015

Some usability testing with real users is always better than none. If time and budget are short there are some great online tools out there to get the job done.

Categories: Usability testing

8 Lessons in Mobile Usability Testing

Tania Lang
May 01 2013

If you’re new to mobile usability testing, fear not. It is not as hard as you might think but there are some key differences from testing a traditional website in a lab that you need to be aware of.

Categories: Usability testing,Mobile & Tablet

Testing on tablets

Dan Seward
December 02 2011

There are a few pieces of information coming together to tell us how important designing and testing with the tablet actually is.

Categories: Usability testing,Mobile & Tablet

Usability testing your new site information architecture

David Humphreys and Tania Lang
October 23 2009

How to build a white site to quickly test your IA.

Categories: Information Architecture,Usability testing
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