Helping participants’ complete tasks; tipping them off that they have made a mistake; giving them too much freedom or leading participants; these are all things inexperienced test moderators might find themselves doing when moderating a test session. This article explores some of the common mistakes and why they’re damaging to the test outcomes presented through 5 Star Wars archetypes. Learn how to be a good test moderator and how to avoid being one of these 5 archetypes.
Here at Peak our preferred usability evaluation method is to conduct testing of a site or system with real representative users. In this article we explore the pros and cons of expert reviews versus usability testing and draw on a recent project which had some unexpected outcomes which triggered this article.
Designing a robust user research approach is about minimising bias, and maximising the validity and reliability of your research. Triangulation is a process you can use to help get your research ‘into shape’.
We share our favourite UX tools and techniques with you. Because it's Christmas! Really! We look at accuracy in reporting, IA testing with Treejack, remote testing with Loop11 and more!
A collection of things to remember to help you design more usable sites and systems.
Better than the Crazy Clarks presents from Grandma and with just as much love.
Sign up for our online newsletter with usability tips and the latest in user-centred design.