Usability reviews
Once we understand your users and your business, Peak Usability can analyse your website and identify usability issues and provide recommendations on how to fix them.
Methods and tools
Cognitive walkthrough - using scenarios and personas (user profiles) a consultant conducts typical user tasks in order to identify points of confusion, barriers, and general problems.
Heuristic evaluation - an expert evaluation against user goals and known design conventions and usability heuristics.
Best practice design - depending on the type of site or application, we may also be able to provide examples of leading designs from competitors and leaders in your industry.
Timeframe
The whole evaluation process generally takes between 5-10 working days depending on the size of the website or application.
Benefits of a usability review
- A quick and inexpensive way to identify usability problems with your website or application early in the development process.
- Identify and understand how to address problems and 'showstoppers' with your existing website or application that may be driving your customers to your competitors.
- Improve the online user experience and your customers' view of your website and organisation.
Deliverables
A usability evaluation report which highlights high, medium and low severity issues. Utilising our expertise and knowledge of online user behaviour and best practice design, we make recommendations to address the key issues to improve your website, intranet or application's user experience.
If required, we can work with your team after the evaluation on the detailed interaction design to address the problem areas of your website or application.