Understand your users
One of our goals at Peak Usability is to increase awareness and adoption of good usability and user centred design practices. The following is a list of sites and articles we hope you will find useful.
| Title | Author/Company | Comment |
|---|---|---|
| User survey for design | Usability Net | Overview of the survey method |
| User Interviews | Usability Net | Overview of the interview method |
| Task Analysis | Usability Net | Overview of the task analysis |
| Focus Groups | Usability Net | Overview of the focus groups |
| Field Studies Done Right: Fast and Observational | Jakob Nielsen | Discusses how simple field studies are fast and easy to conduct |
| Crafting a User Research Plan | Mike Kuniavsky | Discusses three major parts of a user research plan: goals, budget and schedule |
| User-Centred Requirements Handbook (PDF 630K) | Maguire HUSAT Research Institute | This document describes the RESPECT framework for user requirements specification. Includes a process for identifying users and stakeholders and also includes data gathering methods for needs identification and requirements gathering. |
| 5 Things to know about your users | Jared Spool | A good case study and overview |