Meet the team

Tania Lang - Principal
User Centred Designer, Usability Specialist & Trainer

Tania Lang is the principal of Peak Usability as well as a member of the Usability Professionals' Association, Web Industry Professionals Association and the Queensland State Representative for CHISIG in Australia. She is considered one of the leaders in her field and is passionate about usability. She has organised numerous local usability and HCI events to increase awareness and adoption of good usability and user centred design practices.

Tania has been working in the online space as a usability practitioner and user experience consultant for a number of high profile clients for over 12 years. In that time she has worked on online projects for Telstra, Commonwealth Bank, Westpac, Suncorp, Flight Centre, iiNet, RACQ, go via, QSuper and numerous Commonwealth, state and local government agencies. She has experience working on websites, intranets, web applications and more recently, mobile web.

Tania is also a highly regarded and experienced trainer having delivered usability training to over 500 participants both in Australia and overseas and is a regular presenter at conferences and seminars.

She has a Masters of Business by Research which involved researching how travel consumers use the Internet. She also has a Graduate Certificate in Human Factors, a Graduate Diploma in Arts (including Marketing) and a Bachelor of Science.

David Humphreys - Senior Consultant
Usability Specialist

David is a user centred design / usability consultant employed with Peak Usability since May 2007. David developed a passion and interest for user centred design while working in a variety or online roles at the Department of Primary Industries & Fisheries from January 2001. Since then it has been an ongoing journey for him to improve his professional knowledge in interaction design, usability, user experience and project management.

He has led or been involved in dozens of projects while at Peak Usability and has developed a strong and deep interest and expertise in intranets, university websites and information architecture in general. He has conducted 100s of individual usability test sessions for many clients and this has given him a very good sense of how users behave on websites and where many designs fail or succeed.

David remains committed to working closely with his client partners and sharing his knowledge and expertise. He has conducted usability testing and reviews of many sites including Australian Catholic University, QUT, the Ergon Energy intranet, Brisbane City Council and ourbrisbane.com.au. David has a Bachelor of Arts (Humanities) and continues to focus on self-improvement by attending conferences and reading whatever he can get his hands on.

Miranda Wee - Consultant
Usability specialist

Miranda is an experienced usability practitioner and content writer. Her passion for user experience methodologies began while completing a Bachelor of Multimedia at Griffith University and her skills were honed during her 4 years with the Department of Education and Training where she worked on several projects that allowed her to develop her skills further, including being on the design and content writing team for the Learning Place website. In 2010 she started at Peak Usability and continues to develop and hone her skills, expand her understanding of the theories behind usability and put these theories to practice.

Miranda enjoys working to a high quality standard, and has specific skills and experience in interaction design, content writing, user research, persona and context scenario development, card sorting, information architecture, wire framing, usability testing and evaluation, paper-based and electronic prototyping and finished quality user interface design.

Miranda has conducted usability testing and design of a number of sites including the Learning Place, Library Services (DET), Logan City Council, DET Education website, Tourism Queensland, Endeavour Foundation, Heritage Building Society, Queensland Motorways (Go Via) and Workplace Health & Safety QLD.

Miranda has a Bachelor of Multimedia and an Advanced Diploma of Information Technology.

Lyndall Plumb - Senior Consultant
Usability specialist

Lyndall is a highly experienced and enthusiastic usability professional who consistently delivers results in a variety of industries, by ensuring that customer experience is at the forefront of the design process. She has a strong understanding of brand management and company positioning on the internet.

Specific skills include user and business research, interaction design, usability reviews, project and budget management, technical expertise in a number of web technologies, as well as a high level of communication and presentation skills.

Lyndall has extensive experience working as a usability and online specialist for the private sector including 18 months at Energex, where she was also responsible for the development and implementation of Energex's communication strategy for the internet.

More recently, Lyndall has been working for Suncorp as their senior user centred designer for over 3 years and has extensive experience working with business stakeholders and helping them achieve their business objectives.

She has a Bachelor of Business (Man), a Bachelor of Science (Computer Science) Parallel Degrees and a Graduate Certificate of Applied Law.