Our Team

Tania Lang - Principal
User Centred Designer, Usability Specialist & Trainer

Tania Lang is the principal of Peak Usability as well as a member of the Usability Professionals' Association, Web Industry Professionals Association and the Queensland State Representative for CHISIG in Australia. She is considered one of the leaders in her field and is passionate about usability. She has organised numerous local usability and HCI events to increase awareness and adoption of good usability and user centred design practices.

Tania has been working in the online space as a usability practitioner and consultant for a number of high profile clients for over 10 years. In that time she has worked on online projects for Telstra, Commonwealth Bank, Westpac, Suncorp, Flight Centre, iiNet, RACQ and numerous Commonwealth, state and local government agencies.

Tania also has extensive experience conducting intranet usability reviews for Queensland Government including Queensland Department of Emergency Services, Treasury and Queensland Department of Housing.

She has a Masters of Business by Research which involved researching how travel consumers use the Internet. She also has a Graduate Certificate in Human Factors, a Graduate Diploma in Arts (including Marketing) and a Bachelor of Science.

David Humphreys - Senior Consultant
Usability Specialist

David Humphreys has broad range of experience working in Government as a usability specialist and a business analyst. He was lead designer and information architect on a number of critical projects including the development of a new staff directory, the redevelopment of the Department of Primary Industries and Fisheries intranet site and a number of smaller projects and sites. He has used a number of user centred design tools and techniques including contextual analysis, stakeholder interviews, workshops and usability testing.

His interest and passion for usability led him to create and coordinate a Usability Special Interest Group in the Department of Primary Industries and Fisheries. David has managed several projects and is PRINCE2 Practitioner Certified.

David has conducted usability testing and reviews of a number of websites and intranets including Brisbane City Council, ourbrisbane.com, Queensland Transport and Queensland Department of Emergency Services.

David has a Bachelor of Arts – Humanities and has attended numerous User Centred Design and professional training courses in the last three years.

Lyndall Plumb - Senior Consultant
Usability specialist

Lyndall is a highly experienced and enthusiastic usability professional who consistently delivers results in a variety of industries, by ensuring that customer experience is at the forefront of the design process. She has a strong understanding of brand management and company positioning on the internet.

Specific skills include user and business research, interaction design, usability reviews, project and budget management, technical expertise in a number of web technologies, as well as a high level of communication and presentation skills.

Lyndall has extensive experience working as a usability and online specialist for the private sector including 18 months at Energex, where she was also responsible for the development and implementation of Energex’s communication strategy for the internet.

More recently, Lyndall has been working for Suncorp as their senior user centred designer for over 3 years and has extensive experience working with business stakeholders and helping them achieve their business objectives.

She has a Bachelor of Business (Man), a Bachelor of Science (Computer Science) Parallel Degrees and a Graduate Certificate of Applied Law.

Vicki Conlon - Accounts Payable

Vicki is our accounts person and MYOB extraordinaire and is responsible for accounts payable including invoicing, payment receipting and payroll.