Meet the team
Tania Lang - Principal
User Experience (UX) Designer, usability specialist & trainer
Tania Lang is the principal of Peak Usability as well as a member of the User Experience Professionals' Association and Australian Web Industry Association. She is considered one of the leaders in her field and is passionate about usability. She has organised numerous local usability and UX events to increase awareness and adoption of good usability and user centred design practices.
Tania has been working in the online space as a usability practitioner and user experience consultant for a number of high profile clients for over 12 years. In that time she has worked on online projects for Telstra, Commonwealth Bank, Westpac, Suncorp, Flight Centre, iiNet, RACQ, go via, QSuper and numerous Commonwealth, state and local government agencies. She has experience working on websites, intranets, web applications and more recently, mobile web. Her industry experience includes financial services, travel and tourism and higher education.
Tania is also a highly regarded and experienced trainer having delivered usability training to over 700 participants both in Australia and overseas and is a regular presenter at conferences and seminars.
She has a Master of Business by Research which involved researching how travel consumers use the Internet. She also has a Graduate Certificate in Human Factors, a Graduate Diploma in Arts (including Marketing) and a Bachelor of Science.
David Humphreys - Manager
User experience (UX) designer & usability specialist
David is a user centred design / senior usability consultant employed with Peak Usability since 2007. David developed a passion and interest for user centred design while working in a variety or online roles in state government from January 2001. Since then it has been an ongoing journey for him to improve his professional knowledge in interaction design, usability, user experience and project management.
He has led or been involved in dozens of projects while at Peak Usability and has conducted 100s of individual usability test sessions for many clients and this has given him a very good sense of how users behave on websites and where many designs fail or succeed. His industry experience includes financial services, travel and tourism, higher education and government.
David remains committed to working closely with his client partners and sharing his knowledge and expertise. He has conducted usability testing and reviews of many sites including Australian Catholic University, QUT, the new Translink Journey Planner, Brisbane City Council and Flight Centre. His recent experience has included testing and design of mobile and responsive websites and this is an area of keen interest and excitement for him.
Amber Dean - Senior Consultant
User researcher and tester
Amber has many years experience in market research and information management. This experience has been built up through over 10 years in the market research industry (in Australia & Europe). Most recently Amber has worked as a senior consultant for global research firm TNS. As part of this role, she was responsible for information management (utilising Sharepoint) for the global international research division. Prior to that, Amber worked in various senior roles for Synovate, ACNielsen and OmniCom Research. During this time she was responsible for leading many qualitative and quantitative research projects, including project management, research and analysis, client management and presentations. Since joining Peak Usability, she has worked on projects for clients including RACQ, Flight Centre, Office of State Revenue, Suncorp, QInvest, goVia, IAG Mobile and UQ and QUT Libraries..
Amber has post-graduate studies in Information Science (Graduate Diploma of Applied Science - Library & Information Management). She also has a Bachelor of Psychology (Honours in Organisational Psychology) and a Graduate Certificate in Marketing. Amber is a member of the Australian and Library Information Association (ALIA) and in 2011 received an ALIA Student Award for the most outstanding student with the highest GPA.
Miranda Wee - Senior Consultant
User experience (UX) designer & usability specialist
Miranda is an experienced usability practitioner and content writer. Her passion for user experience methodologies began while completing a Bachelor of Multimedia at Griffith University and her skills were honed during her 4 years with the Department of Education and Training where she worked on several projects that allowed her to develop her skills further, including being on the design and content writing team for the Learning Place website. In 2010 she started at Peak Usability and continues to develop and hone her skills, expand her understanding of the theories behind usability and put these theories to practice.
Miranda enjoys working to a high quality standard, and has specific skills and experience in interaction design, content writing, user research, persona and context scenario development, card sorting, information architecture, wire framing, usability testing and evaluation, paper-based and electronic prototyping and finished quality user interface design.
Miranda has conducted usability testing and design of a number of sites including the Learning Place, Library Services (DET), Logan City Council, DET Education website, Tourism Queensland, Endeavour Foundation, Heritage Building Society, Queensland Motorways (Go Via) and Workplace Health & Safety QLD.
Miranda has a Bachelor of Multimedia and an Advanced Diploma of Information Technology.
Jamie Willis - Senior Consultant
Over the past 12 years, Jamie has gained extensive experience improving online applications for Australia's leading brands. She redesigned the health insurance application process for Bupa, which improved the conversion rate from 2% to 10% in the first quarter. She also led the redesign team for the new Westpac Broking share trading site, which won the Financial Review's Online Broker of the Year award in 2011 and 2012.
Her other projects have included redesigning an application process for CommSec, ecommerce process for Telstra, site overhaul for Australian Broadcasting Corporation, music management system for Warner Music and streamlined online interfaces for Mitre10 and Toyota.
Jamie's specialty is transforming complex online applications into intuitive interfaces that require little or no instruction to use.
She holds a Bachelor of Arts (Journalism and Marketing) with Distinction from the University of Queensland, has undertaken intensive user experience training with Sapient in San Francisco and has also coached University of Sydney students in user experience and online marketing.
e-Commerce specialist and user analyst
Jane's core skill is working with clients to identify how to make their online presence work better to generate leads and sales and achieve business goals. Strategy, web writing, marketing, user analysis and project management are Jane's key areas of expertise.
She also researches and writes online marketing and business strategies, using the web, social media, online advertising and email marketing. Using research from a range of online tools, site analytics, and customer information, she produces strategies to suit your customer profiles, timeframe, and budget.
Recent projects Jane has managed include large-scale website refreshes for senior corporations, small functionality improvements, internal site search implementation, SEO improvements and site analytics implementation. She has experience in a range of industries, covering Online and Traditional Media, the Arts, Travel, Education, Internet Services and Government.
Her experience and employment history includes the position of Website Specialist in the eCommerce team at Virgin Blue (3yrs), Online Marketing Strategist at ourbrisbane.com in addition to various senior management positions for the past 15 years.
Her qualifications include a Master of Business Administration (MBA) for which she won the Dean's Award for Outstanding Achievement (2001). She is also currently a Digital Marketing tutor at Australian Direct Marketing Association.
Vicki Conlon - Accounts Payable
Vicki is our accounts person and MYOB extraordinaire and is responsible for accounts payable including invoicing, payment receipting and payroll.