Meet the team
Tania Lang - Principal
User Centred Designer, Usability Specialist & Trainer
Tania Lang is the principal of Peak Usability as well as a member of the Usability Professionals' Association, Australian Web Industry Association and the Queensland State Representative for CHISIG in Australia. She is considered one of the leaders in her field and is passionate about usability. She has organised numerous local usability and HCI events to increase awareness and adoption of good usability and user centred design practices.
Tania has been working in the online space as a usability practitioner and user experience consultant for a number of high profile clients for over 12 years. In that time she has worked on online projects for Telstra, Commonwealth Bank, Westpac, Suncorp, Flight Centre, iiNet, RACQ, go via, QSuper and numerous Commonwealth, state and local government agencies. She has experience working on websites, intranets, web applications and more recently, mobile web.
Tania is also a highly regarded and experienced trainer having delivered usability training to over 500 participants both in Australia and overseas and is a regular presenter at conferences and seminars.
She has a Masters of Business by Research which involved researching how travel consumers use the Internet. She also has a Graduate Certificate in Human Factors, a Graduate Diploma in Arts (including Marketing) and a Bachelor of Science.
David Humphreys - Senior Consultant
David is a user centred design / senior usability consultant employed with Peak Usability since 2007. David developed a passion and interest for user centred design while working in a variety or online roles in state government from January 2001. Since then it has been an ongoing journey for him to improve his professional knowledge in interaction design, usability, user experience and project management.
He has led or been involved in dozens of projects while at Peak Usability and has conducted 100s of individual usability test sessions for many clients and this has given him a very good sense of how users behave on websites and where many designs fail or succeed.
David remains committed to working closely with his client partners and sharing his knowledge and expertise. He has conducted usability testing and reviews of many sites including Australian Catholic University, QUT, the new Translink Journey Planner, Brisbane City Council and Flight Centre. His recent experience has included testing and design of mobile and responsive websites and this is an area of keen interest and excitement for him.
Sheryl Hills - Senior Consultant
Sheryl has recently joined the Peak Usability team. She has extensive Queensland Government and usability experience having led research activities involving over 2500 participants since March 2011 for the Queensland Government. She played a key role in the most extensive usability research conducted by any government in Australia.
Sheryl developed and implemented 15 information architecture (IA) structures which led to the customer centric, whole of government website and has worked across many departments as part of this whole of government initiative. She generated the development and delivery of the IA research methodology, processes and analysis within proposed time frames. Her experience also extends to usability testing and validation of online applications and forms.
She has also facilitated and coordinated research and information architecture activities for both Smart Service Queensland (SSQ) and the Department of Education, Training and Employment (DETE). Sheryl has a Bachelor of Creative Industries Degree with Distinction from QUT.
Amber Dean - Senior Consultant
Amber has many years experience in market research and information management. This experience has been built up through over 10 years in the market research industry (in Australia & Europe). Most recently Amber has worked as a senior consultant for global research firm TNS. As part of this role, she was responsible for information management (utilising Sharepoint) for the global international research division. Prior to that, Amber worked in various senior roles for Synovate, ACNielsen and OmniCom Research. During this time she was responsible for leading many qualitative and quantitative research projects, including project management, research and analysis, client management and presentations. Since joining Peak Usability, she has worked on projects for clients including RACQ, Flight Centre,Office of State Revenue, Suncorp, QInvest, goVia, IAG Mobile and QUT Library.
Amber has post-graduate studies in Information Science (Graduate Diploma of Applied Science - Library & Information Management). She also has a Bachelor of Psychology (Honours in Organisational Psychology) and a Graduate Certificate in Marketing. Amber is a member of the Australian and Library Information Association (ALIA) and in 2011 received an ALIA Student Award for the most outstanding student with the highest GPA.
Miranda Wee - Senior Consultant
Miranda is an experienced usability practitioner and content writer. Her passion for user experience methodologies began while completing a Bachelor of Multimedia at Griffith University and her skills were honed during her 4 years with the Department of Education and Training where she worked on several projects that allowed her to develop her skills further, including being on the design and content writing team for the Learning Place website. In 2010 she started at Peak Usability and continues to develop and hone her skills, expand her understanding of the theories behind usability and put these theories to practice.
Miranda enjoys working to a high quality standard, and has specific skills and experience in interaction design, content writing, user research, persona and context scenario development, card sorting, information architecture, wire framing, usability testing and evaluation, paper-based and electronic prototyping and finished quality user interface design.
Miranda has conducted usability testing and design of a number of sites including the Learning Place, Library Services (DET), Logan City Council, DET Education website, Tourism Queensland, Endeavour Foundation, Heritage Building Society, Queensland Motorways (Go Via) and Workplace Health & Safety QLD.
Miranda has a Bachelor of Multimedia and an Advanced Diploma of Information Technology.
Jamie Bloom - Senior Consultant
Over the past 12 years, Jamie has gained extensive experience improving online applications for Australia's leading brands. She redesigned the health insurance application process for Bupa, which improved the conversion rate from 2% to 10% in the first quarter. She also led the redesign team for the new Westpac Broking share trading site, which won the Financial Review's Online Broker of the Year award in 2011 and 2012.
Her other projects have included redesigning an application process for CommSec, ecommerce process for Telstra, site overhaul for Australian Broadcasting Corporation, music management system for Warner Music and streamlined online interfaces for Mitre10 and Toyota.
Jamie's specialty is transforming complex online applications into intuitive interfaces that require little or no instruction to use.
She holds a Bachelor of Arts (Journalism and Marketing) with Distinction from the University of Queensland, has undertaken intensive user experience training with Sapient in San Francisco and has also coached University of Sydney students in user experience and online marketing.
Vicki Conlon - Accounts Payable
Vicki is our accounts person and MYOB extraordinaire and is responsible for accounts payable including invoicing, payment receipting and payroll.